Licence status and conditions
SP BROKERS LIMITED (FSP6465472), is authorised by that license to provide financial advice. FTIB Limited (FSP587428) T/A Fg Insurance Services holds a licence issued by Financial Markets Authority to provide financial advice. It is a condition of our licence that we, together with any person giving advice on our behalf, can only provide advice on general insurance products.
Nature and scope of financial advice service
We engage several financial advisers to provide financial advice on general insurance products on our behalf. These policies are intended to insure your personal and/or business assets and/or protect you/your business assets, liabilities and business income.We are not able to provide advice on personal income protection or investment policies. However, we are permitted, and able, to refer you to associates who are licensed to provide advice on such products.We have access to most insurance markets in New Zealand (excluding direct Insurers) along with access to overseas markets as required.A list of the types of general insurance we can provide financial advice on and the product providers who provide such insurance products can be found here Underwritting Agency Partners. The specific types of general insurance that individual advisers can advise customers on may vary.
Fees, expenses or other amounts payable
We may charge a fee for the advice given to you and for implementing that advice. If a fee is to be charged, it will be based on the amount of work and time required to provide and implement our advice and will be shown on our invoice to you, payable on payment of your premium. The amount of any fee will be disclosed either at the time we know the scope and nature of the advice required or when we provide our advice to you. Our remuneration may also be paid by the insurance providers that we place the insurance policy with, on your behalf, by way of commission. In both the situations, and both kind of fees, we will document the fee structure and keep you informed of such fees/commissions, before implementing any advice
Premium funding products enable you to pay the insurance premium over the term of your policy through instalments, rather than a lump sum. Premium funders charge interest and take a power of attorney over your insurance policy. This essentially means that they have the ability to cancel your insurance policy if you fail to pay an instalment. If you enter into such an arrangement, the premium funder will pay us a commission as a percentage of the amount they fund. The amount of this commission will be disclosed to you when we know the scope and nature of the advice required and whether you intend to utilise the services of a particular premium funder. Commission will be paid to us directly from the premium funder.
Conflicts of interest and commissions or other incentives
SP Insurance [and our financial advisers] will receive a commission from the insurance companies on whose policies we give advice. If you decide to take out a policy, the insurer will pay us a commission amount based on the amount of premium payable.We are a member of Steadfast NZ Limited (Steadfast). Steadfast supplies technology platforms, management, marketing, professional, technical, and buying benefits and services to support us in providing our financial advice services.Steadfast has arrangements with insurance companies under which Steadfast receives a professional services fee of up to 1.5% of the premium paid for each policy arranged by us with those insurers. Steadfast may also receive a fee of 0.5% of any amount a customer has funded through a premium funder. These payments are used to operate Steadfast. We will receive a proportion of the professional services fee paid to Steadfast, being 35% of that fee. This will be paid to us by Steadfast at the end of each financial year.A financial adviser may have a conflict of interest in circumstances where financial advice has been provided to two clients who later have a dispute, including in respect of liability. In this instance, the adviser would clearly disclose the conflict of interest to the clients and would refer one of these clients to another of our financial advisers for further advice and assistance.We manage all conflicts of interest and ensure our financial advisers prioritise your interests above their own, by following an advice process that ensures our recommendations are made on the basis of your needs and circumstances. All our financial advisers’ complete mandatory trainings to understand and manage possible conflicts of interest. We maintain a register of conflicts of interests and any gifts and other incentives that we may receive. We review our compliance programme annually.
SP Insurance and our financial advisers are bound by the following duties under the Financial Markets Conduct Act 2013 to:
Your adviser will attempt to resolve any issue of dissatisfaction with you immediately.If the matter cannot be resolved to your satisfaction, the adviser will escalate the complaint to his or her manager, notifying you accordingly. We will send you an acknowledgement of your complaint within five working days of your complaint being notified to us. This letter will provide you with our timeline to respond to you and the name of the manager who will be managing our response. The manager will investigate and contact you to try to resolve the complaint to your satisfaction. It is important that you provide this person with all relevant information.We will provide you with a written update within 20 working days of receiving your complaint. If we are unable to provide a full response to you at that point, our letter will explain why we are not yet in a position to do so and tell you when we will next contact you.40 working days after the receipt of your complaint we will issue a final resolution. If we need to continue our review past this point, we will explain to you the reason for the delay and the required timeframe to provide a full response. At this point, if you feel that the delay is unsatisfactory, you can redirect your complaint to our external dispute resolution service provider detailed below.
If we are unable to resolve your complaint
We expect that our response to you will have addressed the concerns you have raised. If you feel that your concerns have not been appropriately considered, we invite you to submit any further information for consideration.If we are unable to resolve your complaint despite our best efforts, you can contact our external dispute resolution scheme, who provides a free and independent dispute resolution service.The contact details for our external dispute resolution service provider are Financial Services Complaints Limited
Address:Level 4, Sybase House, 101 Lambton Quay, Wellington 6011
0800 347 257
+64 4 472 3725
SP BROKERS LIMITED (FSP6465472), is authorised by that license to provide financial advice. FTIB Limited (FSP587428) T/A Fg Insurance Services is the Financial Advice Provider. We can be contacted as follows: SP Insurance, 216 Great South Road, Epsom, Auckland 10510800 771 firstname.lastname@example.org